BDP-S6700 freezes

[stevenyates]

Hi

I bought a s6700 blu-ray player a few weeks ago and I am generally happy with it.

However, twoce now it has locked up playing a DVD, and once it froze while playing something from Amazon Video. All 3 times I ended up having to unplug it.

I have the latest firmware. Has anybody else experienced these problems?

[Anonymous]

Hi Steven, 

Sorry to hear you're having issues with your blu-ray player. 

We will ask the relevant team if there's anything known about this and report back here as soon as we receive an update. 

Best, 

Arthur

[cass_n]

Hi @stevenyates - it sounds like there might be a fault with your player, so I recommend getting in touch with Support so that they can help you further with this (details here).  Cheers, C

[stevenyates]

thanks for your replies.

As it's less than 30 days since I bought it, I may take it back to Currys this weekend and see if they will do an exchange, rather than a repair.

[stevenyates]

Apologies, I seem to have the description of the problem slightly wrong, as I've never seen it myself, just my partner.

The freeze occurs when the player is switched on and resumes playing through a partially played episode of a dvd.