Join now - be part of our community!

Incomplete boot, status bar partially loaded, rest of screen black, shuts off after a min

Mört
Visitor

Incomplete boot, status bar partially loaded, rest of screen black, shuts off after a min

Hi all,

I got this M5 that's been giving out warnings about memory being full and I suppose it finally gave in. It only partially boots after like a full minute of showing you those blue waves. When it 'boots' the screen is black and nothing works, except you can see the status bar with just the battery icon, no-SIM icon and the clock.

Now the weird thing is, when the device is powered off, when you press the power button once, a large battery indicator appears on the screen, and shows the normal percentage-- I've seen this go up from 0 to over 90 something incrementally.

But when it's 'on' the way I just described, the battery is always at 0% with a red ! next to it.

Anyway, when it's in this weird half-life mode, you can actually pull down the notification bar normally, and tap stuff as well. Flashlight works, you can see an actual WiFi list (nothing happens when you connect) etc. When you launch stuff through here though, like settings, it won't open anything. It'll make the sound as if it's launched something but the remainder of the screen will still be black.

Stuff I've already tried:

- Safe mode (volume down + power), just 'boots normally'

- Recovery mode (volume up + power) done that for over two minutes, does nothing or just 'boots normally'

- Hold down the tiny yellow 'off' button under the SIM/SD cover, did nothing.

- Xperia Companion: PC won't recognize the phone either in that zombie state, or when it's off, so I tried 'device cannot be detected', shut phone down, held down volume down button, connected USB still holding down, waited for a while and viola, nothing happened.

Any ideas?

EDIT: Using the dedicated camera button, I can access the camera. It works (sort of), meaning you can see the camera display where the screen used to be black. And it immediately says "system process is not responding," so I'm guessing this is a system issue where it can't load basic stuff like the homescreen?

2 REPLIES 2
Mört
Visitor

..bump?

profile.country.GB.title
Uliwooly
Expert

@Mört 

based on what you've described, it's time to contact your Local Support to get it inspected / repaired.

https://support.sonymobile.com/global-en/contactUs/