Community

Report Inappropriate Content

Hi! I have a Sony Ericsson w705 (http://superinfotechnology.com/wp-content/uploads/2009/11/w705-x-3.jpg) and all of a sudden some of its keys stopped working. The same thing happened to my friend who also has that cell phone. I don't know what to do or how to fix it or how it got messed up in the first place. Now I can't even turn it on cause I can't confirm my PIN. Any suggestions?

Dr_Chris

http://www.sonyericsson.com/cws/support/mobilephones/downloads/w705?cc=gb&lc=en Assuming that it's a software issue, you can try re-installing the software using the SE update service and/or a phone repair via PC companion (Support Zone section), for which the phone will need to be switched off anyway, and see if that fixes it.However, if you can't switch the phone on, you will not be able to back up your phone on PC and the update/repair will wipe the phone memory (but should not affect the memory card).

View solution in original post

Dr_Chris

http://www.sonyericsson.com/cws/support/mobilephones/downloads/w705?cc=gb&lc=en Assuming that it's a software issue, you can try re-installing the software using the SE update service and/or a phone repair via PC companion (Support Zone section), for which the phone will need to be switched off anyway, and see if that fixes it.However, if you can't switch the phone on, you will not be able to back up your phone on PC and the update/repair will wipe the phone memory (but should not affect the memory card).