Casting to Sony Bravia

[keithh]

Casting to Sony Bravia - I select Internet TV and get the page with the terms and conditions and I am unable to get my remote control to move the cursor down to the  Cookies message so the screen just sits there. Even changed the batteries on the remote control but it's not that - works perfectly well in all other respects. Any ideas?

[MaggieGreene]

Hi @keithh, to cast on your TV, follow these steps:

1. Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to.

2. Launch a Chromecast built-in supported app on the mobile device.

3. Select the (cast) icon in the app.

4. Select the TV as the cast destination.

You can find more methods here: https://helpguide.sony.net/tv/haep1/v1/en/05_04.html

[keithh]

Thanks Maggie . . .I already get the cast icon on my mobile device so I presume I already have the Chromecast app installed although I get no option where to cast it.

I realise this enquiry makes me sound like I don't know anything about tech but that's not the case. I have cast to the TV before but it's not doing it now so I presume something has changed. I don't know how to access the Chromecast app though so I can't check to see whether it's casting somewhere else.

[keithh]

Update . . . Looks like the cast icon appears even if you don't have a casting app installed which is counter intuitive to be polite about it.

Nothing like that in my list of apps and when I search the app store there is no Chromecast app there which I guess is an Amazon thing.

I think I will give up. I watch too much tv anyway.

Another reason for me laughing whenever I hear companies adding Smart as a prefix because none of them are actually smart whether it's a tv, phone or gas meter!

Thanks again.

[TheGOAT]

Hi @keithh I guess it's a compatibility issue that you have as you have been advised earlier that the Kindle might not work with the casting feature. However, I would recommend speaking to Sony's technical team if they have a solution: https://services.sony.co.uk/supportmvc/en/contact/

[keithh]

Thanks - if it's a compatibility issue then it's been introduced by a software upgrade on either the Kindle or the TV because it used to work. I will take a look at the Sony support.