Dear all, i just wanted to know some opinions about a fact that hapened with my Bravia a few days ago.
trying to see a movie on my TV from my laptop - i conected them trough the HDMI cable - at 1 point the cable from the back of the TV just light it up , and i managed to unplaged it before who knows what would have hapened.
My laptop is out of warante and therefor - my resposability , but my bravia - i just got it In may 2012. Not a very special bravia , but stil - an kdl 32 fx720. at service , the guy from there , trets me like i was owning him 1000 euros (ppl from romania might know easily what i refer to) tryes to make me feel like i am the reason for the entire economic crisys in the world. after explaining him the issue - he was like - Yeah, exactly, i told you so, and tels me that i will get an response from them. second day - they inform me that SONY does not cover that issue, since it was an fluctuation of power(like he told me). i told him - no , it was not, none of my other electronic devices were burn, nor from my neighburns, so no, that was not the issue, then he says that he just asked SONY , along with some pics of my procesor that he said that is proper ruined...- if it sould be repaired in warante and that SONY said no. Asking at helpdesk - they say that no - the service said that it should not be in warantee. i mean - wt... how this can be hapening??? i bought a SONY product just to avoid this kind of things . the repair is over 250 euros, and they think they can stick that on me.
Now i am waiting from a response from SONY Japan, and from OPC - the ofice of protection of the consumer/client. i know i live in a 3-rd world country - but still - i have some rights - you can't sell a device for over 500 euros, and when it jams (by you defected production, or who knows) to ask from me another 250 to repair it, otherwise , i can use it as a table for my dog.
Please tell me what would you do in this situation, couse i am just seeing red in my face.
Message was edited by: -Cass-
Edited for profanity
Message was edited by: -Cass-
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