touch screen not responsive at all

[safclass]

Hi - I have the XA and recently it 'may have been dropped' - (daughter wont admit!) however since then the touch screen is totally unresponsive (is in a protective case)  Using the controls on the side I can do volume / the power off/screenshot image etc but cannot actually do anything as the touchscreen isnt working.  No obvious signs of damage ie cracked screen.  I allowed it to run out of power and when I charged it same problem persisted and back of pack got very warm.

Any help appreicated , or does it need sending off for repair?  Thanks.

[MarlonUk1 · Accepted solution]

have you tried safe mode? you can navigate the screen using an usb OTG device. like a mouse..

if it still doesn't work, you can try to save as much as data you can, then send your device to your local service center Local support

[YoGem]

It sounds like an hardware issue, however you may have a software overlay that is blocking the display..

So now, the problem is if the display is totally unresponsive you won't be able to access safe mode easily.. Do you have a USB mouse and an adapter from USB to micro USB.. You will be able to control your phone with it...

[YoGem]

@nolramlb great minds think alike haha.

[safclass]

Safe mode made no difference - couldnt access any data but its now at repair centre - thankfully I hadnt had it long so not going to lose too much stuff!!