Community

baldwin471

I've contacted Sony about this and they told me to factory reset and connect it the the PC to "repair it". After I did this the problem still exsits. The audio is noticeably at least half a second before the movement of the mouth. I recorded a video and you can see here - https://www.youtube.com/watch?v=t2yepQ6aYwY

It's quite annoying. Especially after being told by a Sony customer support person that they aren't even aware of this as a problem.

Uliwooly

Do you have the latest update

settings > about phone

which build number do you currently have?

baldwin471

I believe the repairing updated the phone.

Build number is - 17.1.A.2.55

Uliwooly

http://www.sonymobile.com/global-en/software/phones/xperia-z2/

Android version: Google Android 4.4 (Kitkat)

Latest available software: 17.1.1.A.0.402

Release started: 2014-05-23

baldwin471

Not available.

Uliwooly

it has to be approved by either your carrier/network or in your region.

baldwin471

Well I have a UK Sim-free unlocked handset. I would've though those would be among if not the first to get any update. Then again, since the HTC M7 Sense 6 update has been out for 3 weeks and people in Albania are getting the update before me, I guess I'm just unlucky.

Kolumbas

I had the same problem with my Xperia Z2 but the newest software update 17.1.1.A.0.402 fixed all the problems. I am so happy I can film 4K without any problems now:)

Uliwooly

In the UK it seems to be a bit different, in the sense that carriers/networks have to approve the update even for unlocked phones

baldwin471

So what is the situation for me then? I have an unlocked Z2 from the UK but I'm using it in Lithuania, on Omnitel, a carrier that doesn't sell the Z2. Will I ever get the update then? Or do I have to wait until I'm using a UK carrier sim inside of it? What a ridiculous way of doing things, Sony. That's kind of the appeal of buying sim-free and unlocked, you normally get faster updates than carrier models.