Device is not ringing

[j8]

Hello,

I am facing below issue in recently purchased Sony Xperia L.

Device is not ringing at all when call comes, some notification comes. I have tried to do factory reset then also its not working.

Please provide me solution to resolve this issue.

Regards,

Durgesh Patel 

[_alexdon_]

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

If the above does not help,get in touch with a sony service.

[j8]

Hello,

I tried with your approach but still problem is persist.

can you give me another approach if you have?

Regards,

Durgesh Patel

[_alexdon_]

You might need to visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/