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Really dissatisfied with your dealer in Bahrain MCC/Future

abdulla14
Visitor

Really dissatisfied with your dealer in Bahrain MCC/Future

I bought xperia Z1 and unfortunately after 8 monthes it falls down and screen broked.

the issue when i go to dealer for maintenance they said as it is under warranty you can pay and got another mobile. when i ask how much to pay there were no rules, one agent told me 110BD another one told me it is 100BD, last one told me it is 95BD! really it was shoking! there is no rules for estimation? then I pay 95BD and changed the mobile.

I got another Z1 but with difference between old and new devices, the most important difference is that I cant search networks in the new device if i am using mobile data! some times i am downloading and the coverege is not good so I want to switch from 2g to 4g but i have to restart download!

screen has a lot of problems, most of the time when I am pressing an icon, another icon pressed, pressing letter another letter pressed, i have to lock and unlock screen so i can use the phone.

camera was always showing "camera is not available", now most of the time camera got stucked when capturing any photo, Again I have to lock and unlock screen to use the phone, to use the camera I have to restart the phone.

Yesterday I just dropped that phone to the dealer.. agent said there is slightly bent in of the phone!it is fine if you have any mesurment tool proofs it is bent, but he is saying I can see it is bent where I cant see that bent!

I am sony user, Most appliences in my home are sony, all my mobiles were sony but really I never expect the way that your dealer treat your customer, really where happy with the old dealer in Bahrain fakhroo 

just for your reference, my first z1 mobile mensioned above serial number is 

2 REPLIES 2
Thommo
Genius

As a user led support forum we can't answer such questions so all we can do is direct you to Xperia care http://www.sonymobile.com/global-en/support/contact-us/

cupcakejunkie
Visitor

Try dling internet options on networks thats how my Z1 worked i though that my mobiledata was broken I forgot what its called i think internet settings

You can find it in the settings and its in the bottom the last one on the network settings