Sony d2005 not working properly since update

[Emma-leigh]

Hi 

Ive had trouble with my phone since the android kitkat update. It shuts off. My earphones that i got with the phone wont register that they are plugged in. My diagnostics app in my phone doesn't work either.

I'd really appreciate it if someone can help

[_alexdon_]

You have to perform a software repair using PC companion.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.