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Random freezing after most recent update

Dispozition
Visitor

Random freezing after most recent update

Hey guys, having an issue with my xz premium randomly freezing/playing up after the most recent sony software update.

Haven't noticed any rhyme or rythm to the freezes but it seems to be the system UI that is causing it. Sometimes it will semi-recover from a freeze and tell me System UI has stopped and needs to be restarted, and upon doing so, basically locks the device needing a restart (or if you leave it, it restarts itself after a few minutes). Other times it will just allow you to lock or unlock the phone but nothing else, and will require a restart (more common).

Whenever it happens the UI buttons at the bottom of the screen disappear (just a black bar) and you cannot interact with whatever is on the screen. Only the power button will do anything (turn screen on and off) or you can hard reset with power+vol up.

The phone still displays this behaviour in safe mode, and the phone still has about 50% of it's storage free, so those two common 'fixes' are out. It's only started since the most recent sony xperia update to the phone, was absolutely fine until a few days ago.

Any help?

4 REPLIES 4
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NunoSEN2
Hero

Hi @Dispozition;

Since it behaves the same way in safe mode I would do a software repair with Xperia Companion.

Dispozition
Visitor

Hey NunoSEN2,

Did a software repair with the xperia companion, sadly still had the issue.

Have sent it off via my carrier to get it looked at/replaced.
Will update here with the result for any future searches.

HermesHidayat
Visitor

yes my XZP also freezes quite often after the update.i am sure it isnt hardware...

badyzh
Visitor

Is your fingerprint sensor working? Are your volume up/down buttons working? 

Exactly the same happened to my xperia xz premium recently, every time I unlock it it freezes, I have to wait for a long time, then System UI isn't responding message pops up. On top of everything, fingerprint sensor stopped work and volume buttons stopped too.