Xperia ZX2 compact Sony Email app not syncing properly

[HassHassan]

Hi there,

The Sony Email app (ie the one that comes preinstalled) isn't syncing properly. I've set the Check Frequency to Push for both Off-peak and On-peak but there are times when emails don't come through unless I manually refresh.

Stamina mode is off and I'm using the Microsoft Outlook app for work emails and that's working fine. Any thoughts?

Thanks Hass

[CosmicTomato]

I found this fix, suggested online, try to remove your email app from the list of battery-optimized apps in Settings.

[HassHassan]

Hi there, I had a similar issue with the email app not syncing. I had to remove the email account from phones main "Settings/Accounts" and reset the app before setting it up from scratch. That sorted it but I did loose "mark as read" from the locked screen notification. Not sure you'll get your contacts back. 🙁

Sent from my Xperia by Sony smartphone

[nc251078]

Just tried that but to no avail 🤷🏻‍♂️

[nc251078]

Hey, I don't have that on my accounts list....it's completely gone 🤷🏻‍♂️ Don't know if it's a issue all over or just me....

[HassHassan]

I had trouble finding it. I was looking on the email app's Settings/Accounts page. I found it in the phones main Settings/Accounts page. May be you have to delete it from both if its there? I'm not to clued up on this. Sorry.

Sent from my Xperia by Sony smartphone

[nc251078]

I'm totally baffled to why it's all off a sudden not allowing me in...doing my head in! Thanks for the pointers though, appreciate your time on it 👌🏻

[CosmicTomato]

Eventually maybe try installing the app for the email domain you have, for instance I found my email working with less issues, when I was using the supported app for it.