Phone microphone issue

[Nerf]

When I make or take a call I have to go on loudspeaker for the other person to hear me. Applies to Facebook and what's app calls too.

[Uliwooly]

@Nerf

could you test it in >>> safe mode

[Lertnatta]

Hi There

i have a same issue and tried safemode already.

Its microphone works but its volume is quite low.

so, what should i do next.

Thanks 

[Lertnatta]

update

I think this problem come from Sony defect, not from third party app.

I test with 2 pattern; normal mode & safe mode

1 normal mode; use Sony' phone call function 

- when calling by normal phone calling: its microphone works well.

- then, i switch to use speakerphone, it also works well.

- but, when i switch back to normal phonecalling, its microphone doesn't work.

-then, i switch back to speakerphone, microphone works properly.

2 safe mode; use Sony' phone call function

I tried with same pattern and result is the same way of the normal mode.

So, there is something wrong with Sony firmware about controlling between its 2 microphone.

 So dissappointed

[KS8]

Has your been problem solved? Because I have the same problem. But restarting the phone helps. It's annoying having to do that every time I need to speak to someone.

[Alexlogo]

Hi everybody!

Some people say that in order to solve the proplem of two microphones not working properly one should turn off the "OK Google" function in the Google Now aplication. I have it turned off and experience no problems. Hope it helps. )

Alex

[FEDUP01]

Have a brand new sony xperia z5 but the microphone only works when loud speaker is on. This means I can have no private calls and can't have proper conversations in any noisy situation. the mic on my video is u/s and "ok google" also is defunct.  i bought through virgin who, when i returned it for repair, that as there were two small marks on phone it wasn't covered by warrenty and will fix for £96!!! Having looked at hundreds of comnents on line think they would have trouble fixing something that sony have known about for years and have been unable or unwilling to fix? so brand new useless phone and no clue how to fix, why can i not have my money back? anyone else taken legal advice?

[balian0160]

Hi,

I also have the problem with my microphone on my Xperia E5. Other person can not hear me properly during calls. This issue really annoys me. Does anyone have any information how to fix this? Will SONY fix this with any update? There is no disable/enable microphone noise suppression in my phone...

Thank you.

Tom

Android: 6.0

firmware: 37.0.A.2.108

[drrossidiego]

I've the same problem. Two times in assistance, the first time after 45 days of waiting the phone come back with the same problem!

Yesterday, after the second time in assistance, withdrawing the device and I realize that the phone has the slot of sim clogged! Incredible! I can't use it and so I let the phone in assistance again, for third time!!!

It will be my last device Sony.

[Fed3029]

Did anyone manage to solve this? My device is doing same thing. Anyways resolves when I restart my phone but don't want to have do that everytime I want to use my phone. Also bluetooth issues with allowing call audio through device