Disgusting support and rubbish equipment

[DavidPryor]

I have had my Sony Bravia KDL - 55HX85x for two years now. It switched itself off and now flashes three times with a red light every three seconds. It won't come back on.  I googled it and it is common. 

I have been through the relevant customer services which is an absolute joke, they don't understand a word I said, I could not understand them and it was obvious they were just reading what they were suppose to say. To tell me it takes 72 hours for them to investigate if I have warranty (which I have proof of purchase for) then tell me after that it will then take a number of days to decide what to do with the poorly manufactured TV. I think it's just ridiculous. 

May I add that I am on my second Sony TV as the first one stopped working also after 2 years but that time I did not have extended warranty and I have had to return a Sony multi-flip laptop due to it being faulty. This company is huge you would think it would have some decent products. Anyone else think this is a Mickey Mouse organisation with poor equipment??!!

[Anonymous]

Hi there

Unfortunately the 3 blinks indicates a hardware fault.  For your 2012 HX850 Series TV. more specifically acording to the information table (see below) more than likely to do with audio.

What you will need to do, is get this repaired.  You will need to contact your local authorised Sony Repair Center (See : HERE) or contact Sony Support for them to arrange repairs.

Cheers

[DavidPryor]

Thanks for the reply, I have been on the phone with the guarantee helpline, it will take them 72 hours for them to work out if it is under warranty. 

Then they said they will take about 72 hours to come up with a solution to get the tv fixed, if i have warranty. 

I won't be buying another Sony product,  not even if there is a fire.

[Anonymous]

72 hours just to check a TV is under warranty (a few clicks and taps on the keyboard) - seems rather long to me.

Let us all know how you get on anyhow.

[DavidPryor]

Much appreciated

[Pianofingers]

I think you've been terribly unlucky.  I've had Sony Equipment, including a professional video camera for years.  When a flying lens cap damaged a lens, i sent the camera to a service agent.  Dealing with manufacturers is always difficult, as they rarely accept responsibility and prove evasive.  The motor industry is another example of this.  Use a camera repair specialist.  They replaced a faulty PC Board, replaced a lens element, cleaned the camera up inside and out and it runs like new ... and all for £100. 

When I wrote Sony a letter and gave feedback for future equipment, they sent me £120-worth of Master DIgital Tapes!

Quite honestly, I think you would be better off dealing with a Sony repair specialist in your own country, where the language barrier doesn't exist and they turn a defective camera round in about one week ... they even do a professional turn-round in 72 hrs, but that tends to be expensive. This is their living, so you get good service.

My commiserations ... it's no joke when you get a bad run like that.  I've never dealt direct with Sony, but can assure you that the professional camera repairers are really easy to deal with.  They do most well-known brands like Panasonic, Canon, Sony etc.

[larkshall]

I wonder who you would use as an authorised repairer, Can't think of anyone in the UK I would use. Oh and I'll bet the Sony hackers could check the warranty files in less than a minute.

It seems Sony are losing the plot bigtime. I have a number of issues with tem, so it will be the small claims court for me.

[RoyalSnail]

I have the same issue with warranty

Even on the website they stated that I do have valid warranty.

They still want to charge me for repiar.

This is disgusting

[dingardn]

The equipment is generally top notch but you'll be hard pressed to find anyone that disagrees that Sony are atrocious in their support. I had a HX that melted a 10p sized part of the screen and that took a few month from first contact to getting a replacement from them.

I just wish they'd master a few trades instead of trying to be a jack of too many.

[larkshall]

I replaced with another make and sued them

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