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Hi,
my newly new Sony Experia Z3 compact screen has cracked twice in 3 months.
My fitting a protective cover may have contributed as lots of reports on the internet on Experia screens cracking possibly due to overheating (just found out today - directed to them by Carphone Wharehouse).
The Experia Customer care phone support in Gateshead was totally unhelpful and when I mentioned the possibility of a product fault as indicated by many online reports she told me to go back to Carphones Warehouse
Does anyone in Sony actually care ?
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Hi all,
welcome to the Sony User Community Forum..
Xperia, like PlayStation, have there own dedicated community so could I suggest you post your questions there as you are more likely to get better assistance on the dedicated Xperia support forum..
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In answer to your question,
Sony do not care one jot!!!
They hava product which is clearly faulty - My z3 compact has cracked 3 times within 12 months.
3rd time whilst sitting in my pocket!!!!
I shall be returning to Samsung where I had no such problems.
Can only advise you to never touch a Sony product ever again.......
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From my experience, I found out that Xperia screens are poorly designed and are prone to cracking pretty often.
My waterproof Xperia M2 Aqua screen stopped working when I pictured myself underwater,
but they said it was just a malfunction and fixed it fairly quick.
I didn't have any problem whatsoever with Sony customer service.
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Hi all,
welcome to the Sony User Community Forum..
Xperia, like PlayStation, have there own dedicated community so could I suggest you post your questions there as you are more likely to get better assistance on the dedicated Xperia support forum..
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I have to join the club, with self cracked screen. Model Z1 Experia. Used for 4 months
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Same