Hi thanks for your reply, each time I have disputed it I have had the following replies:
1st time "While validating your current proof of purchase, we concluded that we cannot accept it as a valid invoice as the document is not clear or is missing some key information."
2nd time "we concluded that we cannot accept it as a valid invoice as the document is actually an order confirmation. You receive an order confirmation when you have just ordered your product online. However, this is actually not proving that you paid and received your product. Please contact your retailer to get the real invoice or check your online account." - they were provided with an account statement showing payments made and the item received - the only document that the retailer provide, and also the identical document detailing all the relevant information I had sent the first time around, but I highlighted it and displayed the payment made and the camera clearly on my account.
3rd time (including sending a VAT document from the retailer provided me when I had to contact them) - "While validating your current proof of purchase, we concluded that we cannot accept it as a valid invoice as the document is not a VAT invoice."
This is ridiculous because it is the only VAT document that the retailer provide.
I am at a loss as to what Sony expect consumers to provide when we go above and beyond to provide documentation which is not standard issue to customers from retailers like this.
