- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thanks for all the advice. I am hoping Sony now have the TV and that I will be refunded soon. It would be nice if it went smoothly but I have seen how this has gone in some of the other threads.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
So still waiting for the refund. No idea if sony have the TV or not all I have been told when asking is that it will take 2-3 days from recieving the TV. Surely that has passed by now. Still the shocking service continues.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi,
sorry I have had problems logging into the forum..:smileyconfused:
I'll see if I can get an update for you..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thanks. I have just got off the phone to them and they have the TV but the refund has not been authorised yet. I was told earlier this week that it could take upto 3 working days. I have now been told upto 7 working days to get a refund which is a joke. The person on the phone was not at all helpful or understanding of how long this has been going on. I am not confident I will get the refund based upon other peoples experiences.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thanks for the update, did you contact them or did they contact you.?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Has someone from Sony been in contact with again since your last post.?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Sorry for the delay in getting back to everyone that helped. I have had someone from Sony customer relations who seems to be based in Edinburgh in contact with me and working the case. I am not sure if this was because of the recorded delivery letter I sent or something that you have done for me. Either way its done the job and I have my money back. Thanks for everyones advice and help and am glad to put this one behind me.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
That appears to be their favourite word "escalate" it's all the idiots on the phone can say to me.
![](/skins/images/674C5F45A266706102692146B423D792/responsive_peak/images/icon_anonymous_message.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi @DavidPryor
Ive answered your question in the thread you created.
http://community.sony.co.uk/t5/general-chat/disgusting-support-and-rubbish-equipment/m-p/1874064
Cheers
- « Previous
- Next »