KDL-40EX503 + BT TV BOX + BDV-E370

[Gedgemeister]

Hello,

very frustrated.

I had the above TV and DVD system connected to a sky box and managed to have it working no problem. I've moved house, had bt tv, with a bt tv box (2 in fact). Connected all together and cannot for the life of me get the sound to come through the theatre system BDV-E370. It surely must be the settings but I cannot crack it. Any ideas welcome.

Thank You in advance.

Gedgemeister

[royabrown2]

@Gedgemeister 

As your TV seems not to have ARC (Audio Return Channel) on any of its HDMI inputs, you need to connect it to the BDV via Optical.

It isn’t clear how you had things wired before (did the Sky box connect directly to the TV, or go via the BDV?) or how you have them wired now. But unless you never tried to listen to the TV sound on the BDV, or to the Sky box played via the TV on to the BDV, there’s not much that would change if you just swapped the BT box in, in place of the Sky one.

So it must be something else.

In your setup, I would wire the BT box via HDMI into the TV, wire the aerial cable into the BT box, use a second, male/female, aerial cable to link the BT box onward to the TV, wire the BDV by HDMI into another input on the TV, and finally wire the TV to the BDV with an optical cable.

Then you should be able to get the sound from the TV, including the sound from the BT box playing through the TV, on the BDV when you select TV on that unit.

Please try this, or ask any further questions before or during trying it, if you need to, giving details as best you can about how things were wired up when you had the Sky box, and how you have them wired up now.

[Gedgemeister]

Hi,

thanks very much for the response and suggestion. Firstly I just can't remember  how it was wired with the Sky box. Agreed if it worked with Sky, it should work with BT. I haven't a second ariel port on the BT box, so couldn't replicate your suggestion, but did everything else, still no joy. 

When I have the TV on through the box only sound plays through the TV speakers which I have to say is rubbish and why I want the surround sound on. When I turn the BDV on, TV sound goes off and a message says audio sound system is active, but no sound. So it is as though the TV recognises the signal but there is no change.

TV works through speakers. DVD works on its own as a DVD player. TV won't play through the DVD surround sound.

I've ran out of ideas

Cheers

Gedgemeister

[royabrown2]

@Gedgemeister 

I’m not seeing any indication in your reply that you have tried the Optical connection I suggested; unless or until you have, this is an idea you can still explore.

If you have the Optical,cable connected though, and still get no sound, you need to go into the TV settings and make sure the Optical is On, and not turned down to nothing, and also make sure the BDV is listening to the Optical In, which it should be if it is showing the input as ‘TV’.

The way the sound cuts out on the TV speakers when the TV detects the BDV is intriguing; I wonder what the TV is responding to, and why.

My most likely theory is that the TV is assuming that there is an optical connection in place, and accordingly is muting its own speakers to let the BDV handle the sound. (Unlike HDMI, there is no provision for a handshake over Optical, so the TV can’t know if it is connected to the BDV via this method or not).

Otherwise, it may be ARC-related; ensure that Bravia Sync is On on the TV, and also On on the BDV, if that supports it, and ensure that ARC is On on the BDV.

Then try the BDV in each of the HDMI inputs on the TV, and see if one of them, at least, passes sound to the BDV in the circumstances above where you said you weren’t getting sound.

But all this would rely on the TV having undocumented ARC, which is possible but unlikely; test for it as above by all means, but I think you will need Optical.

If your BT box only has an Aerial In connection, it sounds like BT have supplied you with the non-recording ‘zapper’ box; is this the case? Not that this will make any difference to the sound issues above, though.

[Gedgemeister]

Hi,

thanks for your endeavour.

I did have optical connected just omitted to confirm it specifically. 

I have been through your suggestions making sure all the settings are on or on auto if that is the only option.

When I turn the BDV on or off the TV always displays  audio speakers active or TV speakers active so some signal is making it home to somewhere. However, no sound through the speakers however.

I will try the Sony chat as a last resort if it is an option and failing that, its a new TV etc, and probably not a Sony. It just can't be this difficult, it's nonsense. I have two surround systems, two TV's all Sony and I can't get either to work. The one I've been describing is the newer of the two.

Thanks for your ideas all the same.

[Joe_Dohn]

How did it go with the Sony reps, found a solution yet?

[Gedgemeister]

Hi,

I didn't get chance today and I've just boxed it all up and put it in the garage. When I bought both sets I thought I was buying decent quality gear but the sound on the second tv was absolutely rubbish. You live and learn.

Alternative to Sony looks the only way forward, as for the two TV's and Two surround sounds, one for the garage one to the tip.

Where you said look at what they said below, I couldn't see it.

Cheers 

Gedgemeister

[HannahEd01]

Hi Gedgemeister, try changing the digital audio out to PCM on your TV, that most probably will resolve the issue.

[Gedgemeister]

Now using an LG OLED 55 CX 5LB, same problem that doesn't work either.

About to Skip the BDV. After 15 years of completely Sony, I'll be nothing Sony.

[royabrown2]

@Gedgemeister 

Before you scrap it, though, look at my comments under your new thread.

It may not be done for yet!