Xperia m5 Charging Cannot Full Problem

[dynex]

Dear All,

I just hold my xperia m5 dual since beginning november.

Every time i charge, it can charge quickly but once reach 91% it takes hours to 100% even 2 hours, so totally takes 4-5 hours, i already use original charger either 850 mA or 1500 mA.

I had bring my phone to the service center, but that still happen.

Does anyone have the same issue with me?

[Jonas]

I can forward this as user feedback if you like.

Get back to me if you want me to do that.

[dynex]

yes please feedback on that.

But anyway, I really do not understand today i charge from 0 to 100 takes almost 5 hours!!

What is the problem??

[Jonas]

I'm afraid Xperia M5 does not support quick charging so you will not be able to use a quick charger to charge your faster.

I will forward your feedback!

Have a great weekend!

[dynex]

Oke. Please forward my feedback. To 90% can be done around 2 hours, but from 90 to 100 almost 2 hour as well, so total 4 hours. Just slow on the 90% part

[Jonas]

No problem!

Let me know if there is anything else I can assist you with and merry Christmas!

[dynex]

Actually it is the same, you stuck in 90% for almost 1 hour suddenly goes to 100%

[Jonas]

Hello again!

I'm sorry for the late reply, I have been out of office due to vacation.

If the charging time from 0% to 100% is around 4 hours and 10 minutes when the phone is turned off there is nothing wrong with your phone and i'ts charging in a normal time according to the specification.

If you think there is something wrong with your phone I would recommend getting in contact with your Local support team so they can assist you with having your phone sent in to an authorized service centre.

[Zain92]

Yeah i have same problem..
And really i don't like my phone for this... I'm sorry man but this very bad.

[Jonas]

Hi @Zain92, I'm sorry to hear about your phone.

Do you experience the same behaviour that the phone doesn't charge to full, or that the last percentages takes longer time?

Have you tried charging the phone while it's turned off or when it's rebooted in safe mode?

If you haven't done that I'd recommend that you start with that and get back to me with how it went!

[Zain92]

Both of this problems.. My phone never fully charged.. And very slow. It took more than 5 hours to reach 85% 😞
I had tried the safe mode and when the phone turned off.. And nothing good happened