Forum i społeczności

Gunworm

Hi there,

I have a network locked (Drei Austria) xperia V. As I switched to another network provider (Telering Austria) I wanted to unlock the phone. Stupid enough I tried the new PIN and PUK as unlock codes (I found out later that I wasted my 5 tries by doing that). I purchased an unlock key for 40 Euros but I can not use it because I have no tries left.

Is it possible to reset the counter somehow or enter the unlock code direclty using ADB & Fastboot commands?

_alexdon_

If the counter shows 0,as far as I know there is nothing you can do.

alexdon

Uliwooly

I agree with Alexdon, you won't be able to unlock it

Jake-SonyXperia

Hi Gunworm,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You will need to get the device to a service agent to have this reset. Please contact Sony Xperia Care within your region.

http://www.sonymobile.com/global-en/support/contact-us/

I apologize for the inconvenience this may cause.

Gunworm

Got on touch with Sony Care and received a solution a few hours later.

Insert old/original SIm card and enter the following in the dialer

*#7465625*99*NCK#

NCK needs to be replaced with the unlock key from the network provider.

Unfortunatly this solution did NOT work for me (invalid MMI entered). Maybe because the original phone number/SIM is no longer active. An other active SIM card from the same provider didn't work either.

I contacted sony care again and wait for an anwer.

Anyway Sony support is great and fast!

ERICCORK

Did you ever resolve this with Sony?

Amir25

there's a service to unlocked Sony Xperia without entering unlocking code, We(business) use that if a cusomter comes with this problem. it cost slilghtly more to unlock but it is possible.

contact :Mobile Exchange ,Macclesfield, UK

if need further help

Jack68

it does not work with original card either. Same problem and can't be done unless I send phone to Sony for a repair but they can't tell how much it would cost.

robone471

Hi. I have the same problem. Why can't Sony give me the cost of this. I have to send the phone to Sony. Then they will tell me the cost. If it's to expensive then I have to pay £25 just to get the phone back. 😡