pattern lock

[#1]

Please help I am a mother who is tearing her hair out my son has pattern locked his phone I have downloaded the updates which do not work I have e-mailed customer services they have given me the links to download but nothing is updating I am following the instructions to repair the phone( I have sat for 10 mins holding the back button ) the computer finds new hardware then switches the phone on I have been told by sony cs it isn't supposed to do this. what now ? I have looked at old sugestions on you forum but so far nothing is working  HELP

[#2]

Thank you for this it has worked

[#3]

Many thanks this worked

[gwhispererz]

Great! I guess that's the end of the 'tearing hair mother' episode.

My advice is, keep your son away from the pattern lock. Enjoy the phone.

[Uliwooly]

I'm glad you got it fixed

[#6]

To all who came up with help MANY THANKS 

I can now go to work with the knowledge that I am super mum in my son's eyes:smileylaugh:

[gwhispererz]

Lynn9013, indeed you are, as from now! :smileymischief: