Apps missing or not working

[Vince960]

Hi,

I've a Sony TV (Bravia KD-55X8505B ; fw PKG3.004EUA) since 2 years and I'm very happy about this product. However, since 2 weeks, apps are not working (not able to laucnh it) and if I try to install a new one, the list of apps is empty.

What I did until today:

- Update the TV fw but seems I have the latest one

- Check internet connection (using wifi) and all is good (recheck wifi password and IP and test the connection through network settings)

- Check the internet/wifi router details and just to make sure I put the IP address of the TV on the DMZ

Still not working... Any advise?

Thanks,

V.

[andrewj79]

Same issue here, no apps on both TVs 

[Godlovesme]

Can someone please help me i am so frustrated.its not the internet since i am getting netfkix from the remote button.
Apps not loading



Sent from my T-Mobile 4G LTE Device

[Godlovesme]

Ca. Someone help
Apps not.loading



Sent from my T-Mobile 4G LTE Device

[Godlovesme]

Apps not.loading please help i have tried everything thos is onky 2 years old
It worked fine a week ago


Sent from my T-Mobile 4G LTE Device

[Jonquilla]

Thanks again. Feeling stubborn about this and will persist!

[Fastship61]

Since Friiday 19 Oct. 2018 I lost all the apps. I have tried each and every solution on here and elsewhere on the internet for this persitent & recurrng issue and none work.

My set is less than 1 year old

model~ DKL-32D756

S.W. Version: 8213-1000-1.330-01

Netflix works perfectly.

Down to you Sony...

[M0j0666]

I've just emailed all details to watchdog let see if we get an answer from Sony soon 

[Vehbitv]

Agree Sony fix this issue!!!!!! 

[swainm]

Me too, a couple of us have contacted Watchdog to see if Sony can be shamed into doing something to help?!

I'm hoping that their technical support will be able to sort it???

[swainm]

I have also contacted Watchdog! If more people do this, maybe something will be done to help?