Do a factory reset. Its the only thing that seems to work but it's not a permanent fix because the problem seems to be the TV's 'memory'. If you have Amazon firestick you can use this to bye-pass the TV's inadequate and its dodgy memory.
Sony are obviously content to do nothing although why beats me given the unfavourable publicity this is generating.
@jimtyro - interesting that you say a factory reset temporarily works. Can you estimate how long or how many shows etc that this temp fix works? Also what model TV do you have:? Thanks
I am afraid I can't. I bought the TV from John Lewis and it was their complaints team who talked me through the process. It has worked well since but I also use Amazon fire to connect and that means I have not used the usual iPlayer logon frequently. I was told by JL that the Bravia range all seem to suffer from low capacity memories so its only a matter of time before they fail, whatever vintage you have. Pity, they otherwise good TVs but my next one will not be a Sony set unless I have very good evidence that they have sddressed this problem.
I'm not aware of any way of rectifying this problem. The fault seems to lie squarely at Sony's door. We now have a 3 year old smart tv which from an I player point of view is no longer smart. We were not warned about this before buying it and I wonder weather under the sale of goods act we may have some redress. Although Sony are aware of the problem they appear to have washed their hand of it
SO the Bravia range are all suspect even if the fault hasn't manifested yet. There is no long term solution except work around either by doing a factory reset every so often or using an alternative browser such as firestick.
Shame because its otherwise a very good TV. Sony seem to be utterly unconcerned about it which I find odd.
