Vaio Duo replacement digitizer??

[icrosby57]

Hi

Does anyone know a source for a replacement digitizer pen for a Vaio Duo? I bought the Duo 13 for my son in January and he has lost the pen(!).  As this is a recent model I assumed I would easily be able to buy a replacement but it is no longer available! I know Sony are selling off the Vaio business but this is appalling customer service given that this is a 2013 model that is still available from retailers.

[Blencogo]

Hi icrosby57 and welcome.

It looks like VGP-STD1/B has been discontinued. I'll see if Sony can recommend a relacement - no promises though!!!

[Nobody-in-particular]

There is also a VGP-STD2 but that is not available at the Sony store either so maybe Blencogo can check on the availability of those as well.

I did a quick search and the SGPSTD1 is out of stock on Amazon uk but both the std1 and 2 are available on the us site so they may be able to ship to to the UK and depending on your shopping habits there are also some available from ebay.

[Blencogo]

Hi again icrosby57

A replacement digitiser pen can be bought from Sony Support for about £24.

Support will be in touch with you - check your emails as they don't have a telephone number.

[icrosby57]

Thanks. I have already been in touch with Sony Support and am waiting to hear back from them. They haven't offered me anything yet.

[icrosby57]

I ordered a replacement digitiser from the out of out of warranty support line as advised. This cost me £23.67 plus over £8 in phone call charges.  Today the package arrived containing the wrong part. I have been sent just the tip for the digitiser, not the entire digitiser.

I am not prepared to ring the support line again and incur further call charges. I don’t need technical support: I am trying to buy something from Sony! This would be much simpler and less likely to result in errors if it were possible to order online.