Hello,

I need to make a complaint about sonymobile.co.uk but the only methods I have of contacting them are through chat (they only want to support existing customers or make a sale), an online form (that doesn't get responded to) or by phone (which costs me money, I'll have no record of what was said and people can never be held accountable to what they said)

I'd rather deal with people through email and preferably directed to somebody who would actually care and not just bury my complaint.

Thanks