Xperia XA Ultra can't connect to mobile data

[JulioCA]

Hello I just bought a brand new XA Ultra (model # F3213)

i have service of LTE network/3G, but no matter how i tried, the phone just cannot connect to either LTE or 3G network.

Sony expert, pls HELP!

[Uliwooly · Accepted solution]

Is your phone compatible with your carrier network's bands?

HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 - F3213

LTE band 2(1900), 4(1700/2100), 5(850), 7(2600), 12(700), 13(700), 17(700), 28(700) - F3213

[JulioCA]

yes, the carrier LTE network has band 4 (1700mhz) and band 7 (2600 mhz), which Xperia XA Ultra support

[Uliwooly]

How old is the SIM card?

Do you have the correct APN settings?

In some carrier networks require to add the IMEI number of your device to their database 

[JulioCA]

Ok, later on i switched to another carrier and it works perfect.

i guess i didn't pick the right carrier at the first place.

Thanks!

[Uliwooly]

Anytime