proximity sensor problem

[xperiae3]

hi seniors.. i bought sony xperia e3 about week ago.. from very first day i had same problem with proximity sensor. when i touch phone to my ear for answering call.. screen goes blank but when i remove ear device from ear , it remains blank.. i hav not even installed screen guard.. please guide me what to do.. its so irritating.. bought this device over other companies.. but seems backstabbed .....

[_alexdon_]

See if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[Uliwooly]

Test your phone with

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester&hl=en

[xperiae3]

thanx sir.... i tried this when i test proximity sensor.. when i keep something in front of sensor( do not touch screen as we usually do while answering call with ear) then every thing goes fine. but when i touch screen in front of screen and when finger prints are pasted on screen then test keeps on vibrating which otherwise is required to stop.. same happens while answering call..

[Uliwooly]

Does it happen while on safe mode?

[xperiae3]

am soory sir... what is safe mode?

[Uliwooly]

check the link above

[xperiae3]

that link takes me to play store..

[_alexdon_]

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@alexdon wrote:

See if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

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This link.

[gopinath246]

I had the same proximity sensor problem during calls 

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@xperiae3 wrote:

hi seniors.. i bought sony xperia e3 about week ago.. from very first day i had same problem with proximity sensor. when i touch phone to my ear for answering call.. screen goes blank but when i remove ear device from ear , it remains blank.. i hav not even installed screen guard.. please guide me what to do.. its so irritating.. bought this device over other companies.. but seems backstabbed .....

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