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vp84

Hello

When i start my device a big message or icon saying "POWER OFF" appears and i have to press the back or home button in order to go to the "enter pin code screen":

After this, when the home screen appears i always have a two blue screens notification icon on the top left of the screen:

If i tap on this icon this is what appears:

This icon never disappear and the only way that i have to quit this icon is forcing stop through this screen

Is this normal?, If this isn´t normal, how could i fix this?

dm841

can't see the pictures yet but soulds to me like a device that needs to be repaired via pc companion

dm841

now i see the picture did you flash a new firmware on your device ?

Bandolero

Your using the flash tool to flash your phone i believe, for PC Companion and a end user phone. That should not appear.

vp84

Hello again

No, i never have flashed my device. I bought it a month ago and since the firt time i powered it on i have this issue.

I bought the mobile new from rakuten.es at a good price and the seller brought the mobile from germany . Maybe the seller flashed the device before selling it without telling this?

Could i fix this issue with pc companion software?

Thanks

Settee

I have the same issue. There is a thread "Strange Symbol - display won't enter sleep mode" (I can't work out how to link to it from this app) it's not solved. Does your sleep mode kick in? Mine doesn't unless I force close the app in your pictures.

_alexdon_

I wonder if the device is really for selling or just kind of a prototype.Could you repair with PCC?

alexdon

vp84

Settee, I had not realized that i had the that you are saying, but yes. The sleep mode doesn't kick in unless I press the power button or force stop the app.

Alexdon, following customer service instructions, i have tried to fix the problem with PCC but the issue remain. I dont´t know if the device is a prototype, i bought it as a new device last month.