wired earphone problems

[earphones]

I have used and loved the earphones you get with the Sony xperia z2, problem is I bought myself the Sony wireless earphones, which are also great. But now after not using my wired earphones for a few months, when I plug them in it won't pick up the sound. The earphones are perfectly fine I have used them on other devices and I also have used other earphones on my phone and it works. So it must be some sort of bug in the system or something can somebody please help.

[dandy63]

Hi, have you tried 'unpairing' your wireless ones thru the bluetooth settings & trying the wired ones......maybe your Z2 keeps trying to find the wireless ones when you play music etc.....

Worth a try bud:smileysmileywink:

[earphones]

I tried that already but it still doesn't work 😕

[Sam]

Please try this: Main Menu > Settings > Apps > Smartconnect > Clear Data.

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[earphones]

I tried that and still nothing 😕

[Sam]

Does the headset have a microphone button? If so it may be using an unsupported configuration, to confirm please connect the headset whilst holding the button and continue holding it whilst attempting to use it and confirm if it works in that situation.

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[earphones]

The earphones do not have a talk button or any sort of button, is there any other way to configure it?

[HussainQuadri]

I guess the only thing left is to take a backup using backup and restore and factory reset your device (without wiping storage).

Then restore the backup.

[earphones]

backed it up and reset and restored, and now its working perfectly fine, thank you very much. I dont know what it did but it did something and im happy with that. Once again thank you.