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newb15

Hi, I recently got a z1 compact. My issue is that it doesnt notify me of facebook or fb messenger stuff.

When someone tags me in a post or writes on my wall the phone doesnt inform me of it, unless i actually click on the facebook app. Messengers the same it doesnt notify me at all unless i click on the app, then its there.

I have checked that the app notifications are on but still nothing happens.

Im not in stamina mode, have wifi on and roaming data on when not in wifi range.

Please can someone help? its driving me crazy.

Thanks

Sagar

Have you tried clearing the cache/data of facebook app?

newb15

Will try it and see what happens.

Sagar

Ok, let's know how it goes..

newb15

The clearing cache/data didn't work.
Still not notifying me of stuff.

SergioPL1

@newb15 wrote:
The clearing cache/data didn't work.
Still not notifying me of stuff.

Do you have Stamina Mode enabled? If yes it disables all data transmission when screen is off so you will not get any notification.

Go into Settings / Power Management / Stamina and disable it. If it helps you can turn Stamina on again, then click on it and add Facebook and Messenger apps into the exceptions list. They will have access to the Internet while the phone is in standby.

Check also if the apps are up to date.

newb15

I don't have stamina enabled and have put fb and fb messenger on the exceptions list already.
Both apps are up to date.
Oddly messenger notifys me wen on WiFi but not away from it. Though I have roaming enabled, the phone just doesn't notify me though the messages do get through if I click in the app.
Fb doesn't notify on either.

SergioPL1

@newb15 wrote:
I don't have stamina enabled and have put fb and fb messenger on the exceptions list already.
Both apps are up to date.
Oddly messenger notifys me wen on WiFi but not away from it. Though I have roaming enabled, the phone just doesn't notify me though the messages do get through if I click in the app.
Fb doesn't notify on either.

You said you have roaming enabled. You mean data transmission in roaming or only roaming voice? You should enable roaming data transmission but it may cost you fortune so beware of that.

Also check settings in Facebook and Messenger. If they work over Wifi they also should work over data transmission as long as it is enabled.

newb15

All is on, both fb and fb messenger come through when away from WiFi. The phone just doesn't inform me of messages or posts unless I actually tap on Facebook or messenger. Phone doesn't notify me of anything that happens on Facebook at all(WiFi or not) , unless I actually click on the app.
Even though I have alerts set to on.
It's really odd, because I've never had this issue with other phones.

Sam

This appears to be something that is happening to a lot of people recently and as it is only Facebook notifications that are causing this issue I would have to advise keeping an eye out for any updates to the Facebook application.

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