Can't answer call by swiping green button

[Foster24]

Hi.

After 6.0.1 update I can't answer call in most occurences. I swap green button, green/red buttons dissappears and phone still ringing. At this time I can't do anything. I only have to wait to stop ringing. Then I have missing call. When I call back, everything is ok.

How to fix it?

Thank you.

[Christofer]

Hi @Foster24,

I'm sorry to hear this.

First thing I'd suggest is to test if you experience the same thing in safe mode. If it doesn't happen in safe mode it indicates that this is caused by one of your downloaded applications. You may then have to uninstall your downloaded apps one by one in order to find the one is causing this if it comes to that.

Please let me know whether or not this helped after you've been able to test it.

[Foster24]

Hi.

I've tried it in safe mode, and it's without any changes.

Martin

[Christofer]

In that case I would have to suggest a software repair using Xperia Companion. After completing the software repair I recommend that you check if this behaviour remains before restoring a backup, if possible.

If this remains even after a software repair then your next step would be to get your device examined at an authorised service center. Your Local support team can help you proceed with this if you contact them.

[bedo_z3]

Dears ,

I have sony Z3 D6633 version 6.0.1 build 32.5.A.1.291 kernel version 3.4.0Perf-gc14c2dd5 Tue Jun28

i have strange problem when  mobile ring i see drag right to answer and i drag so the ring sound stopped but unfortunately phone not answer the call then i press power button screen black i repress power again i found same screen as I’m not answering i drag same issue call not answered until i missed the call .

don't lough but this happened only night and one to two times daily i do factory reset several times and reinstall software two times same issue ? any advice ,

by the way touch working fin and if i had opened any applications so notification appears in the top i can answer normally .

[alcho75]

I also have exactly the same problem. Please help!

[wwwgompl]

When I bought my D6633, with android 4.4, I was happy for the time I found out that during the conversation suddenly disappears signal both networks.
I asked for help - 2 years Sony is still looking for solutions ...
When a few months later updated to version 5, the problem has not gone away, but there is a new - when dialing from the address book, I had to do it twice because the first time the phone is not picked number.
Now updated to version 6
Previous problems remained - no change. But now I have a third problem
At the time when someone calls, disappearing green and red handset - and I can not answer the call ....
SONY Super progress ...

[Christofer]

Would it be possible for anyone of you to capture a bug report and send it to me? I can then forward this internally for investigation.

To do this:

1. Go to Settings > About phone > Build number, tap 7 times on the build number.
2. Go back and select Developer options then turn on "USB debugging".
3. Select Logger buffer size and change it to "4 M"
4. Restart your phone, receive a call and try to answer
5. Go back to Settings > Developer options, select "Take bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

[aas1]

After update to marshmallow there is a problem with answering calls. I can drag "phone icon" to the right but nothing happens, the same situation with rejecting phone call. (estimated frequency - 1 per 10 calls)

I haven't seen issue like that before (when I was using lollipop).

My Xperia z3 was in support site for rear panel replacement and I reported this problem to them. I received my mobile week ago with new back cover and fresh operating system. Unfortunately I can't still answer or reject some calls.

Does anybody know how to solve this problem?

[aas1]

Oh, I forgot to mention that it's Xperia z3 dual and it doesn't matter which SIM card is calling...