Headset not supported

[kellyh1991]

I keep getting a message flash up in my phone saying the headset is not supported change headset or go to sony support page but couldnt see anything. Anyone have any idea what it could be

[Uliwooly]

@ricowaldo

are you using a CTIA or OMTP standard headphones?

[Redshot62]

I have the same problem after updating to lolipop 5.1. Its so annoying, and to answer uliwooly there are no headphones plugged in but the the message still pops up totally randomly, then quickly dissappears. Also the headphone jack works fine and I dont get the message when headphones are actually plugged in.

[67Kiisseli]

Hello! I am now a few days received a phone screen quickly flit of the message: the headset is not supported ... Even though I did not have a headset connected to a Sony Xperia Z1 Compact.The first notifications came when I used Whatsapp application, then today became the notices when I used the camera.

[Gone]

I've been getting this since the last software updateto z1 compact. Message flashes up randomly for a second, interrupting whatever I'm using, and I never use headphones. Have cleared cache, data, and updates multiple times while also restarting phone between. No joy.

[_alexdon_]

@kellyh1991@Gone@67Kiisseli@Redshot62

Have any of you sent the device into service?

[Gone]

I have not. Refused to due to the reaction by my service provider to my protest at forced update through the phones data connection.

[67Kiisseli]

This bug occurred since the last update. Waiting for very much that we would get the Android 6.0 update. The phone is otherwise acted properly. I have never taken the device for service.

[Scrappy1]

Hi. I've been getting random "headset not supported. Visit sony....." message even if there isn't any plugged headsets on my phone

[Uliwooly]

@Scrappy1

Let's narrow down the issue.

Settings > apps > all > smartconnect > clear data > restart the phone

also check that there's nothing inside the 3.5mm jack 

[Scrappy1]

Done all of that and its still happening.