Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

[fundars]

Hi there

Bought an Xperia Z about a month ago. Had slight lag issues but nothing too serious.

My phone ran down and the battery died two days ago. I put it on the charge (its been on the charge pretty much ever since) with the red LED lit up. LED turns off completely when unplugged.

Phone will not turn on at all; have tried all of the manual resets (holding power button and volume button etc); have read these forums and searched the web for a solution to no avail. PC doesn't recognise the phone so can't reset it via PC Companion. Basically, I have an $800 unresponsive brick.

Very very disappointed to say the least. Phone was very well looked after, and to have it die simply because the battery ran down is extremely worrying. I've seen that this issue is very common yet there doesn't seem to be any definitive fix for it whatsoever.

Any help that anyone can give me would be really appreciated

[jad1990]

Hi, I had the same Red LED dead issue on my Xperia Z
Just hold the Power button and the Volume down button  simultaneously for about 10 seconds, the LED will flash 3 times in sequences, then it's on again.
Hope this helps

[jammie]

im having this same issue. my battery was flat and i plugged it in to charge, initially the led came on, then went off and the phone wont come on since then. the led doesnt even light when plugged. i need help please

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[Legend]

Ok don't let your phone to discharge completely!!!!!! You neede to send it to service it takes them less than five minutes and it's no need to open the phone (I don't know how they do it, I think the battery receives a shock). They gave me the phone and I just plugged it to a wall charger let it an hour and then I just started it normally. It will show the Sony logo after few minutes you charge it. I have noticed that if the phone doesn't start it makes a clicking sound (relay I think)

[boulton212]

hi im having the exact same problem. i installed the pc companion software and i get to the bit where it trys to connect fone but it cant and then when i try and charge it it only has the sony thing on screen and also a red led light. im trying a cheap cable ive gt to see if tht works but im hoping it willl be a warranty job. i also dont have a home fone as this is my main fone aswell.

[ktm]

my c6603 started by stopping all application and then restarting again and again. i then changed the phone languange from english to japanese/chinese. it then went off completely. i tried a hard reset and then it brought a sony log. then it went off completely, its not charging, no led light, not recorgnised by my pc and i cant make a hard reset anymore. pliz help

[_alexdon_]

Connect to wall socket,charge for 1 hour,force restart(powe button+vol up until the phone vibrates).

[robyyyyyy]

I need help regarding the Xperia z. Yesterday I put juprekasno charge is depleted to 0%. Overnight I put the battery believing that it will be all right in the morning. In the morning light, and tried not to turn bright red LED, when I put it on the wall charger lights up red ice about 30 seconds and then turns off when it is switched off again from the charger and plug the charger again red LED for approximately 30 seconds and then turns off. I tried all of the reset and the PC Companion 2.1., With the volume keys on and off but nothing. Please help I have a cell phone warranty is purchased in Croatia, and I moved to Sweden. so no guarantees mob was aged about one and a half year. What should I do. Thank you.

[_alexdon_]

After charging for 2 hours,force shutdown(power button+vol up until the phone vibrates 3 times).After that,do not turn on the phone.Download SUS and repair:

http://www.sonymobile.com/gb/tools/update-service/

[experiaStevesPh]

I'm having this same problem, except my phone had more than half a charge when it when black screen and won't start up again.  I put it on a few different chargers and cables so that isn't the problem, also tried the computer with the software installed it won't recognise the phone.  When i hold down the power button and the volume up button it just blinks the red led once like the others have said no vibration.  When i plug it in the charger or computer it does the same thing just blinks the led once.  I seen the one post showing to hold the volume down button and plug it into the computer for update i have yet to try it so ill keep my fingers crossed but doesn't sound like that is going to work either when i get home ill try that.  I have a bunch of very important information and pictures on my device and don't want another one i want this one to work, or be able to atleast transfer the information to another device, right now it just seams like a fancy blinking paperweight, i cannot even access the phones memory, Phone is 4 months old, very disappointing.

[rhed25]

thanks to jad1990... my tablet working fine again... :smileysmileythumbsup: