Volume adjusts itself

[CLEAN-EON]

Hi,

I have a problem where when i am listening to music or watching videos, sometimes with or without a headset the volume will adjust itself. For example it would suddenly lower my volume to  when my phone is not in silent mode. also the google search and smart connect will prompt me to unlock the device or something.

though it does not happen everytime it is happening enough for me to be conciously aware of it. it is espcially problematic when I play games too. where the volume bar suddenly appears and changes my volume to

please help thank you

[_alexdon_]

Try to clear data for smart connect in settings-apps-all.

[Mclaren]

I have the same problem, when receiving calls volume bar appears with zero volume, tried "alexdon" solution but still the same problem

[_alexdon_ · Accepted solution]

Have any of you tried booting in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Mclaren]

Thanks. Alexdon for your reply, I tried your suggestion and I didn't face the same problem during safe mode, So I suspected latest apps I've installed forced them to stop one by one and I think the problem was due to app "navigator" so I uninstalled it and everything is fine up till now, Hope it stays fine

[_alexdon_]

Ok,keep us updated.Glad it helped.

[chidmas]

HI there I seem to be having the same issue and also when I put it into safe mode it is fine but I can't work out which app is causing the issue

[Balwag]

My ring volume was changing to low whenever I received a call, making me miss any subsequent calls.  Turning off "Increasing Ringtone" seemed to fix the problem. (Settings, Call, General) or (Settings, Sound and Notification).  Sony D2502, Android 5.0.2 Kernel 3.4.0+

[85sonymobile85]

  thank   you for  the  suggestion of  boosting  using  SAFE MODE  but I do not  know  how  to use  SAFE  mode  .  Please  tell me  step by step.  Thank You.

[85sonymobile85]

After I  started boosting up in SAFE MODE, many of  my APPS  such  as  FIREFOX, YOUTUBE, EBAY  etc  etc  disappeared.  I  cannot live without those APPS. therefore I power down and then power up NORMALLY  to get  back to  the regular mode and  those  APPS  returned. I did not  get  a  chance  to find  out  if the  occasional RING VOLUME disable problem would go  away in SAFE MODE.  IF  any one  has a solution rather  than starting a  SAFE MODE or any suggestion, please tell me.  This occasional ring volume disable problem happens once in almost 24 hours.  Restarting the phone returned the ring volume to normal.  WHEN it has  the  problem, the ring volume was always at its MAX level, but tapping on it  will not  give  the  ring tone.  Restart it  will solve the problem until the next  time. THANK YOU