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ICS ISSUE

SOLVED
ashima
Visitor

ICS ISSUE

HELLO,

my friend and I just purchased sony xperia s handset. She upgraded her phone to ICS while i havent. After the upgrade, she is not able to download from the play store or the browser. She is using 3G. When she tries downloading, it just gets stuck to downloading.

if we follow this

Settings > apps > all > google play store > clear data

will all the apps get deleted too?

and what if nothing happens? should she downgrade it? Slightly_frowning_Face

please help.

i m hesitant to upgrade because of this issue. but i really want to upgrade it without such problems.

please guide.

1 ACCEPTED SOLUTION

Accepted Solutions
ashima
Visitor

thankyou guys for your support!! 😄

i mailed sony support and they adviced me to do a full factory reset. i followed their instructions and voila! its working again! app are getting downloaded! no problem whatsoever! :smileygrin:

xperia s is an amazing phone!! ^_^

View solution in original post

11 REPLIES 11
profile.country.GB.title
Uliwooly
Expert

it shouldn't delete the apps. you can create a backup.

does her internet work? at all

ashima
Visitor

yea. it works perfectly.

she can browse, watch videos and everything. the only problem is that she cant download apps. as in it just shows "downloading" and it never finishes.

ashima
Visitor

and yea i  tried this

Settings > apps > all > google play store > clear data

but nothing happened.

profile.country.GB.title
Uliwooly
Expert

I would say repair it with either SUS or PCC and try again.

RussianOne1
Visitor

Some apps behave like this. For example I have real trouble with my SwiftKey app. Every time I try to update it through Wi-Fi it gets stuck mid-way. It will work perfectly through 3G/Edge though.

Can be something with her Internet set up on the provider side.

ashima
Visitor

I am sorry i am a newbie in this. What is SUS and PCC

how will it help?

or should i go to the service centre?

ashima
Visitor

But she could properly use play store when she was using GB.

but now she cant...

Johan
Master

PCC = PC Companion.

Can be found here: http://www.sonymobile.com/gb/tools/pc-companion/

SUS = Sony Update Service.

Can be found here: http://www.sonymobile.com/gb/tools/update-service/

Mohit_Living_Fo
Visitor

I Also Faced This Issue When I Upgrade To ICS But I Tried Two-Three Times And Its Working..You Can Also Try 2-3 Times And If You gace This Again So Go To Sony Service Centre And They Upgrade Or Repair Your Software 🙂