Netflix crashing to load KDL-60W605B

[N70wne]

Good evening 

Am I the only person that is having issues when trying to watch Netflix's on my tv 

Whether I use the Netflix button or through apps I log in select the programme it

starts to load then the whole thing crash to a black screen 

If I do the same process about 20 times it works 

I've tried factory reset, checked software, 

never had an issue until about 8 weeks ago and now it's every time!!!

Thanks in advance 

nathan 

[Anonymous]

Hi there

When it crashes, does it buffer the video to about 25% by any chance?

Cheers

[N70wne]

Morning 

the buffer does come up it goes 1% then up to 99% the programme starts then it's crashes 

I have a 2 Samsung up stairs and they work fine so I know it's not Netflix's or the internet 😞

[Anonymous]

Hi @N70wne

I have escalated this thread to Sony Support for them to help you on this.  Please ensure that you have correct contact details in your 'MySony' account.

Cheers

[winehunny]

This is the same issue im having. Have u gotten any answers. 

[N70wne]

No still have no solutions it's getting a pain to watch Netflix on my Sony 

The lastest is the Netflix button on the remote does work now 

I have to go to home and select the Netflix app to enter then it keeps crashing 

Sony haven't been very helpful so I doubt I'll be getting another one in the near future 

[Anonymous]

Hi All

In regards to Netflix - can you please try this potential work-around:  Before starting to play any TV show or movie within Netflix, can you wait about 1 to 2 minutes. 

Please reply back if this works or not?

Cheers

[winehunny]

To whom it may concern,      It did not matter if I waited a few minutes. It still has crashing issue. 
Thank you, Theresa S. 

[poop3r]

First set tv to HDMI1, then open the menu and start Netflix.