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Not receiving texts/calls when on WiFi

Abbym2205
Visitor

Not receiving texts/calls when on WiFi

As soon as I switch to mobile data my texts come through and I can receive calls again. Tried googling but I haven't found anyone with this problem for this particular phone, and the solutions they found for their phone don't work for me. It's really frustrating as my 3G is incredibly slow. Does anyone else have this problem? I'm with Virgin Mobile (SIM only).

18 REPLIES 18
Alexander1
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

That sounds really strange. I would suggest that you first of all try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Clenchedrose
Visitor

Hi, oh my god i though i was the only one. Virgin sim only contract. when on wifi no one can call or text me! did u sort it??

Abbym2205
Visitor

Hi! It's actually working now, I'm not really sure what fixed it. I know I turned the 4G off in settings as my sim is 3G but I think that's probably a coincidence. I really have no idea what caused it, but I hope yours sorts itself out too!
Clenchedrose
Visitor

yeah a guy in the virgin store did that for me. the preferred network mode? worked for about an hour, now not again. did you put yours on wcdma only or wcdma (preferred)/gsm??

thanks

Abbym2205
Visitor

Mine is on WCDMA (preferred)/GSM I believe
Alexander1
Champion

This sound quite odd. 

@Clenchedrose: If you still experience issues, I would suggest that you try with another or a new SIM card in your phone. 

Clenchedrose
Visitor

It's actually working now. Very strange. Like other person said it just started working. It worked fine with other sims I had already tried it
Alexander1
Champion

OK, great! Glad to hear it's working fine now. It was probably some temporarily network error of some sort. 

Clenchedrose
Visitor

Yesterday it stopped working again. People were getting my voicemail because I was on wifi. Annoying. Worked for a while. Just leaving wifi off now as I don't want to risk it