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cidalgo42

I just noticed today that my Xperia Z2 takes a long time to obtain the IP address and when it finally connects to my home network, I don't have any internet access coming through. I restarted my phone twice and it worked a little while but then it drops the connection. I am really hoping I don't have to send my phone in for repairs but I don't know what else I can do. I know it isn't my home internet because all my other devices are connected just fine. I have the lastest build number (17.1.2.A.0.314) installed.

Thommo

I know it's not the ideal solution but you may wish to try performing a system repair as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

BeadyEye

Pc companion won't do a thing. This is an issue with the firmware. I have the same problem with my home network (2.4ghz). Every other network works fine for me. Every other device connects to that network no problem. Many users experience this. Hopefully the 4.4.4 update fixes wifi issues as 4.4.2 straight from Google does have wifi bugs.

BeadyEye

Also, there's an app in the play store that fixes (band aid fix) this issue. It's called wifi fixer. This app shows the device needing to reassociate with the router, that's why you lose Internet connection but remain connected to the actual wifi network. The app will reassociate with the network automatically when it unassociates. It's not perfect, but it works until Sony can fix this.

cidalgo42

Thanks for all your input guys! I would like to wait to reset my phone as a last resort and unfortunately the WiFi Fixer app did not work for me. My issue has gone from bad to worse. Now instead of connecting to my router, all it does is act like it's going to connect by saying "obtaining IP address" but will never actually connect to my router. All WiFi Fixer says is "Authentication Error".