Can't answer call by swiping green button

[Foster24]

Hi.

After 6.0.1 update I can't answer call in most occurences. I swap green button, green/red buttons dissappears and phone still ringing. At this time I can't do anything. I only have to wait to stop ringing. Then I have missing call. When I call back, everything is ok.

How to fix it?

Thank you.

[AndreyK]

No use app. no download new app. for example yesterday I restore software with Xperia companion. within 2 hours smartphone restored, after whis he is reboot and worked normally, but after a call to the SIM 1 when the phone is in standby mode, the problem was start again.

[Emir1]

In this case it would be best to let a technician have a look at it at an authorized service center I'm afraid.

You can contact your Local support in order to be assisted in doing so. I would like to assist you, but since I work globally I am not able to help you on a local level, since service routines vary on a market to market basis.

Keep me updated on how it went!

[Sari]

Thank you all so much for your responses...
For my device, i tried to repair using sony companion, but this couldn't work.
I switched the two sim cards before two days, since 8 Nov. I faced the problem one time.
I hope we can find a solution for this issue

[Emir1]

Hi again @Sari, did you have the opportunity to test with a different SD card yet? I can see that you wrote to me that you would try doing so on the previous page, if you had the chance to try that, what was the result?

Keep me updated!

[karmania]

Hi 

I can't anser call when I swip green phone logo screen nothing happen!

i have to switch to another program then scroll down notification and then choose Answer.

it happens randomly.

android version is 6.0.1

[Laffee]

Did you get the solution for this problem? I've the same issue on z2

[foster]

Hi Christofer.

Today 2 times I could not answer call. I can post bug report via google drive, but pls. give me your email, I will share it to you.

Thx.

[Christofer]

Hi @foster, sorry to hear this.

I have received a few bug reports already which I've forwarded internally so at the moment I don't need more. Thanks for offering though, much appreciated! I'm afraid I don't have any news regarding this though.

[Anton4oo]

I have the same problem on Z3 dual . I can't answer calls randomly. I am swiping the green phone but cant answer the call. The display freezes and I have to restart the phone using the power button and the volume up button. Did software repair and reinstall also safe mode but same problem persist. Random calls.

[mustafa85]

The same problem happens with me