No service

[karimwael17]

My SIM card is read by the mobile, but it there isn't service. I changed the card, restarted mobile, and reset mobile's factory, but nothing changed

[Ug3]

Joan this is what  is happening  to  this days

[mzoabi]

Hi Ug3,

I have same problem with my Z5, I have tried all options to fix, nothing works. 

I throw it and buy new mobile phone (not Sony of course) 

[Ug3]

Hi mzoabi did u  try software repair option 

[Ug3]

This goes to Sony company 

You  should come  out  with  a  solution for it's problem  becouse its your product  thanks

[mzoabi]

yes sure,, I tryed every thing the support told me to do also went to local technicals to help. but there is no solution

[Jonas]

Hi @Ug3, sorry to hear about this and I apologize for the late reply.

Do I understand correctly that you have started to experience this behaviour after the device was repaired? If you do, please get in touch with your Local support team and they will arrange a new repair for you.

Keep me posted!

[Ug3]

Hi @Joan it seems we don't  have  local support in Uganda but  am organising to  Android reset down 👇 to lollipop

Is like the  problem  is  not  hardware becouse  when  you  anter in  a  house  or any building it  goes to  one  ber, And  on one  ber you  can't  call or use  internet .

If  you  have  more idea  about  that  you  can  help  me thanks 

[Mangara]

My sony Xperia C4 which is less than a year old has the no service problems, I have tried everything from using sony xperia companion, changing the sim card, having it being checked for antenna problem/breaks to factory reset but the network keeps on going off. I am so disapointed. Do you have a return policy for the handset bought through online platform like Jumia? 

[Jonas]

Hi @Mangara, sorry to hear about this.

I'm not familiar with the Jumia platform, but I work Globally so it may be a service limited to specific markets and that is the reason to why I haven't heard about it. I would recommend that you either get in touch with Jumia directly and ask them about their return policy, or your Local support team.

I hope that helps!

[ZEESHAN56]

I HAVE SONY XPERIA Z5  BUT NO SERVICE WHAT DO I DO