Volume adjusts itself

[CLEAN-EON]

Hi,

I have a problem where when i am listening to music or watching videos, sometimes with or without a headset the volume will adjust itself. For example it would suddenly lower my volume to  when my phone is not in silent mode. also the google search and smart connect will prompt me to unlock the device or something.

though it does not happen everytime it is happening enough for me to be conciously aware of it. it is espcially problematic when I play games too. where the volume bar suddenly appears and changes my volume to

please help thank you

[85sonymobile85]

I  started the phone in  SAFE MODE  !!!!!  Then  I shut it off.   I  restart the phone normally.  the  ring volume has been operating NORMALLY in the past 48 hours  !!!!!!!!!! Looks  like  the  problem HAS  GONE  WITH THE  WIND  !!!!!!!!!!

[Jonnylad]

It worked thanks

[Roserific]

I have searched for this because my phone has been doing this for a week now. I'm currently in safe mode with all my third party apps disabled because of so and it's still an issue. Only while I'm in YouTubd or on Spotify. No other app. Please help ☹️

[85Xperia85]

HELLO:  Please give some detailed description of your issue.