Can't answer call by swiping green button

[Foster24]

Hi.

After 6.0.1 update I can't answer call in most occurences. I swap green button, green/red buttons dissappears and phone still ringing. At this time I can't do anything. I only have to wait to stop ringing. Then I have missing call. When I call back, everything is ok.

How to fix it?

Thank you.

[Didrik]

Hi @aas1,

I'm very sorry to hear that.

Are you able to recreate what you are experiencing with your device rebooted to safe mode?

Does this always happen while receiving calls from the same contacts or is it completely random? Have you experienced that specific part of the display not working properly lately? I'd recommend testing the display in Diagnostics, which is found under Settings > About phone > Diagnostics > Test > Display. Are you able to clear the entire surface?

[aas1]

It's completely random, doesn't matter who is calling.
I will try with safe mode few times and I will let you know.

My touchscreen and display are OK. They passed the test.

[Sari]

Good evening everybody. Hope all are fine.
I'm facing a problem using my Xperia Z3 Dual. I'm using a sim card as a primary number where i mostly make, receive calls, messages... Etc.
Some times i receive a call or more to the other sim card. Here, i cannot answer the call neither rejecting it! So i wait until i miss the call, then i re dial the number..

I tried to factory reset my mobile, but this does not fix, now I tried to open settings>apps>phone and cleared the data. Now the problem is fixed. But i don't know if this is the solution for this issue.

What do you think?

[MarlonUk1]

that would usually clear some problems, so that was the right call to do, try to observe your phone for a few days to see if the problem comes back.

try to boot in to safe mode to see if the problem still persisted

software repair using Xperia Companion if it occurs on safe mode

[Emir1]

Hi @Sari,

I agree with the suggestions posted by @nolramlb, so please try that. In addition, could you try swapping the SIM slots, so that your current SIM 2 is in the SIM 1 slot to see if the same occurs?

Let me know how it went!

[Sari]

Thank you for your kind responses...
I rebooted the phone in safe mode, the problem still exists... I tried to repair the device using companion, i received an error when trying to install sony mobile engine

[Emir1]

What did the error read @Sari? Also, was the error message presented while installing Xperia Companion or while actually repairing the software?

Let me know some more details and I'll gladly assist you!

[Sari]

@Emir
Thank you for your kind response...
The error appeared when installing mobile engine to the pc, preventing the completion of the installation...

A friend of mine suggested to remove the sd card and see if the problem exists, i did that yesterday. Now it is working fine. Does this problem related to the sd card? Any one knows?

[Emir1]

That sounds strange, but the SD card could be the cause.

Does the behaviour return if you insert the SD card again? If it does, can you try to see if the same occurs with a different SD card as well (I'm thinking your current SD card could be corrupted)?

[Sari]

Yes it is strange.. .
The mobile is also more fast, and consumes less power!
Now I'm running the mobile without the sd card. I'll check more if the problem exists, then I'll insert the card and check if the problem still exists or not